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Support CenterOperation guideHow to Complete Identification Verification (KYC)
How to Complete Identification Verification (KYC)
2021/12/23 20:07:55

Please check our tutorial video to help you solve your problems or understand more regarding related topics.


If you would like to know more details, please read the whole article below.


Here is our tutorial video:

For Web Users: https://www.youtube.com/watch?v=KpVuX5FsSYo

For APP Usershttps://www.youtube.com/watch?v=la24fu_5giQ



Web Users:


1. Primary Verification


 (1) Log into your FAMEEX, click [Personal Information Center] at the upper right corner of the front page.




(2) Click [Primary].




Reminder: If you have never bound your mobile number and email (both) to your FAMEEX account, you must go through the security verification binding them to your FAMEEX account before proceeding to any level of KYC.




(3) If you have done the mobile/email verification, you may go directly to KYC page, then select your nationality and follow the instructions to submit all the personal information and documents required, such as passport and a photo that you are holding your official document and holding the white paper with FAMEEX and date written on it. After submission, the processing time would be around 2 hours.








2. Advanced Verification


(1) Click [Advanced Verification].




(2) Use your mobile to scan the QR code on the screen, then go to the advanced verification page.




(3) Follow all the instructions to take a selfie, and record a phrase requested.





APP Users:


1. Primary Verification 


(1) Open FAMEEX APP, click [Personal Information Center] at the left top corner.




(2) Click [Identification].




(3) Click [Primary] to proceed with primary verification.




(4) Choose your Nationality.




(5) Enter the information page, fill out all the information requested.




(6) Your verification is successfully submitted.




2. Advanced Verification


(1) Go to Identification , you will see the information of you and at the bottom of the box has an “Advanced”, please click it.





(2) Please follow an instructions and take a selfie, please make sure your face is clear and bright.


(3) Please record a video of yourself reading the numbers shown on the screen, it would be 3-5 second video. After recording it, the verification process would take around 2 hours to approve.




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