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Support CenterOperation guideHow to Reset Login Password (Web)
How to Reset Login Password (Web)
2021/12/23 20:14:50

Please check our tutorial video to help you solve your problems or understand more regarding related topics.


If you would like to know more details, please read the whole article below.

 

Here is our tutorial video: https://www.youtube.com/watch?v=gUyFRD13A9o



1. Log in to your FAMEEX account. Scroll to the [Account] and see the [Security] button.




2. Under [Security Verification], you will see [Login Password]. Click the [Change] on the right.



 

3. Proceed Email Security Verification: Click [Send Code] and our system will send your verification code to your registered email. Please check and enter immediately to [Submit]. (If you already added Google Authentication under your account, in this step, you can choose to enter the 6-digit key provided to verify.




4. Proceed Mobile Security Verification: Click [Send Code] and our system will send your verification code in message to your registered mobile. Please check and enter immediately to [Submit]. 




5. Enter your new login password then click [Confirm] to complete your changes. 



Note:

1. Please use your registered mobile/email to proceed the security verification when resetting your password.

2. If your account is registered with your mobile number, you need to add your email or Google Authentication to verify. If your account is registered with your email, you need to add your mobile number and google authentication to verify.

3. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after password reset.

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