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1. Why hasn't my deposit been credited?
Transferring funds from an external platform to FAMMEX involves three steps:
1.1 Withdrawal from the external platform
1.2 Blockchain network confirmation
1.3 FAMMEX credits the funds to your account
2. Why hasn't my withdrawal arrived in the account?
Transferring funds from your FAMMEX account to another exchange or wallet involves three steps:
2.1 Withdrawal request on FAMMEX
2.2 Blockchain network confirmation
2.3 Deposit on the corresponding platform
Once you’ve submitted your withdrawal request, you could check your withdrawal status for more information.
a) If the [Status] shows that the transaction is “Pending”, please wait for the confirmation process to be completed. If the status “Pending” lasts for a long time, you could contact our customer support. In this stage, you also can cancel your withdrawal request.
b) If the [Status] shows that the transaction is “Reviewing”, please wait for the confirmation process to be completed. If the status “Reviewing” lasts for a long time, this varies depending on the blockchain network.