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Support CenterCommon problemHow to Handle Stolen Funds Transferred to FAMEEX
How to Handle Stolen Funds Transferred to FAMEEX
2022/03/02 20:26:16

1. Complete your KYC verification. 

If you're a victim of theft, you still need to complete the KYC basic verification procedure first.

2. Contact our customer service team and provide more information.

(1) A detailed description of how and when the theft happened.

(2) A list of all the blockchain transactions involved in the process (with clickable links) which is TXID.

(3) A signed NDA or statement where you’ll agree to abide by non-disclosure standards from FAMEEX.


If there is substantial evidence that suggests the funds were indeed stolen, FAMEEX will temporarily freeze the assets. During the process, you must provide us with a police report within 24 hours after submitting a support ticket. From this point, FAMEEX will work directly with law enforcement officials to handle the stolen funds and work to resolve your case.

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