FAMEEX provides a user-friendly, secure, reliable, and excellent crypto trading experience. Download our mobile APP and Trade your Bitcoin anywhere and whenever you want!To trade
Common problemHow to Handle Stolen Funds Transferred to FAMEEX1. Complete your KYC verification.
If you're a victim of theft, you still need to complete the KYC basic verification procedure first.
2. Contact our customer service team and provide more information.
(1) A detailed description of how and when the theft happened.
(2) A list of all the blockchain transactions involved in the process (with clickable links) which is TXID.
(3) A signed NDA or statement where you’ll agree to abide by non-disclosure standards from FAMEEX.
Note:
If there is substantial evidence that suggests the funds were indeed stolen, FAMEEX will temporarily freeze the assets. During the process, you must provide us with a police report within 24 hours after submitting a support ticket. From this point, FAMEEX will work directly with law enforcement officials to handle the stolen funds and work to resolve your case.
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