FAMEEX provides a user-friendly, secure, reliable, and excellent crypto trading experience. Download our mobile APP and Trade your Bitcoin anywhere and whenever you want!To trade
Please check our tutorial video to help you solve your problems or understand more regarding related topics.
If you would like to know more details, please read the whole article below.
Here is our tutorial video: https://www.youtube.com/watch?v=9qKXJdTGC0c
1. The fund did not arrive after deposit
It takes 3 steps to transfer assets on the blockchain.
1.1 Initiate a transfer from a platform or a wallet where you want to withdraw assets to.
1.2 Confirmation by a certain number of blocks on a chain.
1.3 After the confirmation by blocks, the platform will complete the arrival of the fund as soon as possible.
Note: In case of congestion and lag on chain, the arrival of the fund could be delayed. Please contact our customer service team for help.
2. The fund did not arrive after withdrawal
After the completion of a withdrawal request, it will show either of the below situations in the withdrawal records according to the withdrawal details.
2.1 Processing: Withdrawal requests on FAMEEX will be reviewed manually by our team. If the withdrawal status shows “Processing” for a while, you could contact our customer service team for help. Besides, under pending status, you are able to cancel the withdrawal anytime.
2.2 Reviewing: If withdrawal status shows “Reviewing” for a while, it might be caused by the congestion on the blockchain network. You could contact our customer service team for help.