Prediction Market Event Cancellations, Data Anomalies, and Settlement Disputes

Prediction Market outcomes may be affected by event cancellations or postponements, delayed result sources, data anomalies, technical issues, or other special circumstances. If an event cannot be traded or settled through the normal process, FameEX may temporarily suspend related operations and conduct further verification.

Q1: What Happens If a Prediction Event Is Canceled or Postponed?

Events may be canceled, postponed, suspended, or changed due to organizer decisions, weather conditions, schedule changes, or other reasons. In such cases, do not determine the prediction outcome solely based on the event's originally scheduled time.

The system will first review the event's settlement rules to determine whether the changed event still meets the original settlement conditions. Possible scenarios include:

• The event is postponed, but the final result can still be determined under the original settlement rules.
• The event status changes significantly and a new valid result is required.
• The available conditions are not sufficient to determine YES or NO, so further verification is required.
• Trading for the event may be temporarily suspended or settlement may be delayed.

Q2: What May Be Considered a Data Anomaly?

The Prediction Market may use event results, scores, market data, or other external information to help determine an event's status. Data anomalies may include, but are not limited to:

• The result source is temporarily unavailable.
• Different data sources show conflicting results.
• Scores, event times, or event status updates are delayed.
• Market data or event information shows obvious irregularities.
• A system, network, or third-party service is temporarily unavailable.
• FameEX detects a discrepancy between trading data and actual positions.
• Other situations require additional risk review.

Temporary abnormal data shown on the page does not mean that the event will be settled based on that data.

Q3: How May FameEX Handle an Anomaly?

To prevent improper trading or settlement before an outcome has been confirmed, FameEX may take appropriate measures based on the circumstances. These may include:

• Temporarily suspending buy YES/NO for the affected event.
• Temporarily suspending Sell for the affected event.
• Delaying event settlement.
• Reviewing the event result and related data.
• Checking platform orders, positions, and settlement records.
• Waiting for a valid result source to be confirmed.
• Resuming normal processing or completing settlement after the event result is confirmed.

If trading for a prediction event has been temporarily suspended, users may be unable to make new buys or sell their existing positions early. Existing positions will be handled based on the subsequently confirmed event result and the applicable settlement rules.

Q4: Will Abnormal Data Directly Change My Settlement Result?

Not necessarily. Live scores, market odds, event times, and other real-time information shown on the event page are mainly provided as market information. They do not mean that the final settlement result has been confirmed. Even if incorrect or abnormal information appears temporarily, the system will still determine the result according to the event's settlement rules and the final valid outcome.

Real-Time Information ≠ Final Settlement Result

Q5: Will an Event Be Settled Immediately If the Result Is Disputed?

If the event result, applicable data, or settlement conditions still require verification, the event may not be settled immediately. During the review, the event may remain pending. Settlement and fund crediting may also be delayed.

Once the necessary review has been completed, FameEX will process the event according to the applicable settlement rules and the confirmed result. Users do not need to manually request settlement when an event enters the normal review process.

Q6: What Should I Do If I Disagree With a Settlement Result?

If you believe that an event result, settlement amount, or order record is incorrect, we recommend checking the following information first:

1. Review the Event settlement rules

Review the settlement conditions for the prediction event and confirm the actual criteria used to determine YES or NO. For more information about Prediction Market pricing, fees, PnL, and event settlement, please refer to “FameEX Prediction Market Rules for YES/NO Odds, Fees, and Profit & Loss”.

2. Review Settled Events

Go to [My Orders] on the Prediction Market page, then select [Events Settled] to check the prediction direction, final result, purchase amount, settlement amount, PnL, and settlement time.

3. Review Trade History

Go to [Trade History] to check the relevant buy, sell, or settlement records and the corresponding Order ID.

For more information on how to use the FameEX Prediction Market, please refer to the following guides:

• How to Use the FameEX Prediction Market? (Web)
• How to Use the FameEX Prediction Market? (App)

4. Contact FameEX Customer Support

If you still believe there is an issue after reviewing the information above, please contact FameEX Customer Support and provide the following details for further review:

• User UID
• Full prediction event name
• Selected direction (YES or NO)
• Order ID
• Purchase amount
• Settlement amount
• Settlement time
• Relevant screenshots

Please also explain why you believe the result is abnormal or disputed. Providing complete information can help FameEX review the event and related order records more efficiently. For instructions on contacting FameEX Customer Support, please refer to “How to Contact FameEX Online Customer Support?”.

Q7: Can I Still Sell Early While an Event Is Under Review?

Whether you can sell a position early depends on whether the event is still open for trading on FameEX. If the event remains in normal trading status, you can continue to use the available functions shown on the page. If FameEX temporarily suspends trading due to the event status, data anomalies, or a risk review, you may be unable to buy or sell during that period.

Q8: What Should Users Keep in Mind?

Before participating in any prediction event, always review its settlement rules. Different events may have different timelines, result sources, and procedures for special circumstances. The settlement method used for one event should not be assumed to apply to another event. If an event is canceled or postponed, or if data anomalies or other special circumstances occur, settlement and fund crediting may take longer.

*Risk Warning: Prediction Markets involve event outcomes, third-party data, market liquidity, and technical services. Abnormal events may result in trading suspensions, unsuccessful early sales, or settlement delays. Please review the event conditions and settlement rules carefully before trading and assess the associated risks.

If there is any difference between the event's settlement rules, FameEX announcements, and the general information in this article, the applicable event settlement rules and the latest FameEX announcements shall prevail.