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Support CenterCommon problemHow to Handle Stolen Funds Transferred to FAMEEX
How to Handle Stolen Funds Transferred to FAMEEX
2022/03/04 20:23:17

1. Complete your KYC verification. 


If you're a victim of theft, you still need to complete the KYC basic verification procedure first.


2. Contact our customer service team and provide more information.


(1) A detailed description of how and when the theft happened.


(2) A list of all the blockchain transactions involved in the process (with clickable links) which is TXID.


(3) A signed NDA or statement where you’ll agree to abide by non-disclosure standards from FAMEEX.


Note:

If there is substantial evidence that suggests the funds were indeed stolen, FAMEEX will temporarily freeze the assets. During the process, you must provide us with a police report within 24 hours after submitting a support ticket. From this point, FAMEEX will work directly with law enforcement officials to handle the stolen funds and work to resolve your case.

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