FAMEEX provides a user-friendly, secure, reliable, and excellent crypto trading experience. Download our mobile APP and Trade your Bitcoin anywhere and whenever you want!To trade
1. Complete your KYC verification.
If you're a victim of theft, you still need to complete the KYC basic verification procedure first.
2. Contact our customer service team and provide more information.
(1) A detailed description of how and when the theft happened.
(2) A list of all the blockchain transactions involved in the process (with clickable links) which is TXID.
(3) A signed NDA or statement where you’ll agree to abide by non-disclosure standards from FAMEEX.
If there is substantial evidence that suggests the funds were indeed stolen, FAMEEX will temporarily freeze the assets. During the process, you must provide us with a police report within 24 hours after submitting a support ticket. From this point, FAMEEX will work directly with law enforcement officials to handle the stolen funds and work to resolve your case.