What Can I Do When I Withdraw to A Wrong Address

2023/11/15 12:00:25

If you mistakenly withdraw funds to a wrong address, FameEX is unable to locate the receiver of your funds and provide you any further assistance. As our system initiates the withdrawal process as soon as you click [Confirm] after completing security verification.

How can I retrieve the funds withdrawn to a wrong address?

1. If you sent your assets to an incorrect address by mistake and you know the owner of this address, please contact the owner directly.

2. If your assets were sent to a wrong address on another platform, please contact the customer support of that platform for assistance.

3. If you forgot to include a Tag/Memo during withdrawal, please contact the customer support of that platform and provide them with the TxID of your withdrawal.

Note: Please check the withdrawal address, token, amount, chain type, and MEMO carefully before withdrawing to avoid asset loss.Any incorrect information may potentially lead to the permanent loss of your assets and make them irrecoverable.

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