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Support CenterCommon problemLog In Issues
Log In Issues
2022/03/01 17:45:35

Please check our tutorial video to help you solve your problems or understand more regarding related topics.


If you would like to know more details, please read the whole article below.


Here is our tutorial video:

1. Unable to Log in:

  1. If you have already registered on FAMEEX, please make sure that your network is connected and working.

  2. Please confirm whether your account is frozen (or “locked”) due to login failure or inappropriate operation.

2. Incorrect Login Password: 

Your password must contain at least 6 to 20 characters, including one uppercase letter and one number. Please make sure whether you’re following the above rules for your passwords.

If you forget your password, you can click [Forget Password?] in the login page to reset.

3. Not Receiving SMS Verification Codes

If you cannot receive Email/SMS verification codes, please check whether you enter the registered email/mobile accurately. If you find that your email/mobile service provider is pushing our emails/messages into your spam folder, you can make them as “safe'' by whitelisting our email address/phone number. If you still can’t find your verification code, please click [Send Code] again to get a new verification code.


4. Failed to Enter Your Verification Code

  1. Please make sure whether you enter the latest and correct verification code.

  2. Please check  whether your verification code is within valid time.

  3. If it doesn't belong to the issue above, we suggest you refresh and retrieve new verification code.

If you still cannot login under the above steps, please take a screenshot of your issue and contact our online customer service team. 

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