FameEx Login FAQ

 1.  Failed to Log In

1) If you have registered a FameEX account, please ensure your device signal is good and the network connection is stable.

2) Please note that if you enter the wrong password more than five times, your account will be locked for 30 minutes. In this case, it's recommended to wait 30 minutes before attempting to log in again. Alternatively, you can reset your login password to unlock your account sooner; however, please be aware that withdrawals will be disabled for 24 hours.

3) If your account has been frozen due to illegal operations, please provide your account and page screenshots to our customer service for further assistance.

2. Incorrect Login Password

1) Please check that the login password you entered is correct. It must be 8 to 20 characters long and include at least three of the following: uppercase letters, lowercase letters, numbers, or special characters.

2) If you forget your login password, you can click ‘Forgot Password’ on the login page to reset it. Please note that withdrawals will be disabled for 24 hours after the reset.

3. Long Delay in Receiving Email or SMS Verification Code

If email or SMS verification codes are sent too frequently, you may not be able to receive them. In this case, please wait 30 minutes before trying again. If you haven’t made frequent requests, please refer to the guide: ‘Why Can’t I Receive SMS/Email Verification Codes on FameEX?’ to help identify the issue and try again.

4. After Entering the Verification Code, the System Keeps Showing an Error.

1) Please make sure your device has a strong signal and a stable internet connection.

2) Confirm that you’ve entered the most recent verification code correctly.

3) Please ensure that the verification code is valid within 10 minutes.

4) If none of the above apply, try refreshing the page to request a new verification code.

If the issue persists, please take a screenshot and contact our online customer support. Click the ‘Chat’ Icon in the bottom-right corner of the homepage, or email us at Service@mail.fameex.info.